What actually makes change last? Not the intentions, not the strategy deck, not the motivation. The system behind it. That's what I've spent 15 years trying to understand — and teach.
That question led me to 15+ years of working inside health systems, multinational organizations, and community initiatives — watching change efforts succeed and fail up close. What I learned is that the difference rarely comes down to effort or intention. It comes down to systems.
I'm a systems and change expert with dual Master's degrees — one in Quality Improvement and Patient Safety from the University of Toronto, and one in Epidemiology from McMaster University. I've spent my career applying quality improvement methodology, change management strategy, and community-based research to some of the most complex challenges in healthcare and organizational life.
And I'm a mom. Which means I've had to apply everything I know about systems and behaviour change to the most humbling laboratory there is: everyday life.
That combination — rigorous training, real organizational experience, community roots, and the lived chaos of being a working mother — is what I bring to every engagement.
Whether you're an individual, an organization, or a community — let's talk.
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